WHAT IS YOUR RETURN & EXCHANGE POLICY?
The Return and Exchange Policy is only applicable to purchases made through koscosofficial.com
KO'SCOS takes pride in checking every piece of before we mail them out.
We apologize for mailing you a defective/faulty item, please take a snapshot of the item and forward to us at email@example.com
To be eligible for an exchange, the merchandise must be returned unworn and unwashed, with the tag intact. Returns are accepted within 14 days from date of shipment.
Please note that after this duration has expired, we will not accept the return of the item.
In the event that the item is out of stock, a credit refund will be offered to you, otherwise, we will only accept a 'Return & Exchange' of defected goods.
For all 2nd returns & exchanges attempt, KO'SCOS will not provide any form of cash refunds. All transactions will be refunded in credit.
Reason being, our logistics department take pride in checking every goods thoroughly before mailing the apparel out again.
Thus, KO'SCOS will not entertain any form of cash refund cases.
For printed items, do allow for slight variance as every individual piece may ap pear differently due to fabric placement. Thus, requests for exchange/return due to such reasons will be rejected.
Scratches, or slight stains which are unobvious under normal lighting of 'defects' that do not affect the general outlook of the goods will not be considered as defects, and hence, are not eligible for exchange/refund.
Requests for exchange/ return due to such reason will be rejected.
For customers who were overseas during the first 14 days upon receiving your defected parcel, please produce the necessary documents so that we can process your case. (E.g Passport Number & Scan copy of your passport with Custom Stamps)
For customers who are eligible for Cash Refunds, the entire process will take 7 to 10 working days.